Help &
support

Find all the answers to most common questions in our help oodlz support centre below.
General
Cashback
Tracking
Payments
Share & Refer
My account
Contact us
How it works
how & why
When you shop at your favorite stores through oodlz, we earn a percentage from those retailers and pass some/all of that back to you!
Walk me through it
Step by step
1. Join
Create account on web.
Or download our App.
2. Shop
Find your favourite store and shop as usual.
3. Get paid!
Earn 0.5% - 87.5%  cashback on your order.
Benefits of cashback
why do it
We offer cashback from most major online shopping websites.
This cashback is OVER & ABOVE the offers/discounts at the store.
Securing the best price PLUS cashback means true savings which you get in your oodlz account. Best of all, all the available deals of your favourite stores are now all in one place, making it easier for you to pick the best one.
Benefits of oodlz
why us
100% available cashback!
Most (maybe all) cashback companies keep some of your cashback, that is how they make money. NOT US! We want you to have 100% of all the available cashback. 
That way you know oodlz will always offer you the best deal.
What's the catch?
No catch, cashback is not our core business. We make money if you choose to use our invest and earn feature. 
Award winning experience
We have questioned and queried every pixel, image, text and animation to try and bring you the best possible user experience both on the web and mobile.
Ensure you get paid
make it work
Things to help ensure that your cashback tracks properly: 

1. Make sure you are logged into your LarabackPRO account.
 
2. Check cashback rates for the store to ensure the category you are shopping for has cashback. 

3. Make sure you AdBlock is disabled as it is known to interfere with tracking.

4. When you click an offer or store, oodlz will open a window linking you to that store. Please ensure that you transact in that opened window. 

5. Please ensure that you start with an empty shopping cart. If it is not empty please clear the contents of your cart and visit the store via oodlz again. 

6. Do not use any price comparison or discount widgets while shopping. 
For retailer specific conditions please view the 'Useful Tips' section on the merchant page.
Pending cashback
defined state
What is "pending cashback"?
Pending cashback means your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms. It can take up to 4-8 weeks for the merchant to approve your purchase and cashback.
Why is pending cashback only an estimate?
oodlz tries to calculate what your cashback should be based on the merchants terms.
However this can change upon final confirmation from the store. 
This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage. On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above.
Confirmed cashback
defined state
Confirmed cashback is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have more than a certain amount of Confirmed cashback you can transfer this cashback as and when you like without any hidden costs or deductions.
No cashback
no show or declined
No cashback situations?
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label. However, you can still use the Coupon Codes and deals on these stores to get a discount during the checkout.
Declined cashback?
If your cashback is canceled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to canceled in your cashback activity page. The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongfully canceled, you can submit a claim using our Transaction Claim feature. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final.
Cashback not tracked
how and why
If your cashback was not tracked, checking the following:

1. Minimum 48 hours have passed since you made the purchase. 
Sometimes stores can take up to 48 hrs to track, e.g. 7 days in case of Amazon. 

2. You completed the purchase in the same session after clicking out of oodlz.

3. You did not use any other widget or comparison site after getting redirected from oodlz.

4. Use the Missing Transaction feature in your web or mobile device app to make a claim for the transaction which was Not Tracked. 

Note: Merchants accept claims for cashback not tracked cases only till 7th of the next month from the purchase date. e.g. you made a purchase on 24th Nov, you can file a Not Tracked claim till 7th Dec OR you made a purchase on 4th Nov, you can file a Not Tracked claim till 7 Dec.
Why 3 days to claim
tell me huh
It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.
Retailer click not showing
not showing
Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list. OR The cashback claim is NOT allowed by the merchant.
Getting paid
woo hoo
Once a store approves your cashback, they pay oodlz, we pay you during our payment run every Friday of every week.
Once your paid
withdraw or invest
Withdraw
Once your cashback hits your oodlz account, your free to withdraw or invest it.
Cashback earned from oodlz is your money and can be transferred to your bank or Paypal account. (Note: Minimum withdrawal limit applies). The money in your account NEVER expires. It’s your money and you can use it anytime. Read withdrawal options and limits for details.
Invest (coming)
You could withdraw your cashback or invest it and make even more money.
oodlz allows you to decide how much of your cashback stays as cash and how much you wish to invest in decentralized investment protocols (DeFi) that generate a yearly interest return (APY). See oodz Earn for more details.
How to withdraw
instructions
Steps to withdraw:

1. Log in to your oodlz account, go to the Wallet section and transaction menu options.

2. Select Withdraw, then method of withdrawal, bank, PayPal, etc. 

3. Select the account where you wish to transfer your Available Balance, Enter the amount and hit Submit. 

Bank transfers take between 5-7 business days to reflect in your account.
Currently there is absolutely no cost or fees applicable to withdrawing your balance.

Note: Cashback earned from some merchants (Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply.
Refer & earn
more money
What is a Referral bonus?
You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to oodlz. To view the details for your referral scheme please login to your oodlz account and visit the 'Refer and Earn' section under your profile.
How can I refer a friend?
To view the details for your referral scheme, please login to your oodlz account and visit the 'Refer and Earn' section under your profile. There are multiple ways to invite your friends via referral:

1. Share your Referral code with friends and ask them to enter it during signup.

2. Invite via social channels available on the oodlz Referral page.

3. Invite via email options on the Referral page.
Share & earn
multiply your $$$
What is Share & earn?
We've made it easy to earn the real income online. Now, you can create cashback trackable links from any of our partner merchants (stores) and share with your friends & family. Whoever purchase using your link, you will earn a % of their cashback in your cashback account.
Security
2fa & more
What is two-factor authentication?
Two-factor authentication adds a second layer of security to your oodlz account. Enabling two-factor authentication will trigger a verification code to your mobile number to ensure only you can change important details in your account and withdraw your cashback.
Simply navigate to your Profile in your account to find the 2FA setting.
How do I know my details are safe?
Any information you share with us is stored securely using the latest encryption technology and we are constantly updating our security measures.

Two-factor authentication helps ensure that only you can change important details in your account and withdraw your cashback.

Please see our Privacy Policy for additional information about how your personal information is used, disclosed and stored.
Profile
management
How do i change my email address?
Navigate to Profile in your account and simply edit the email.
You will need to verify your new email for the change to complete.
You must have two-factor authentication enabled to update your email address.
How do i change my password?
Navigate to Profile in your account and simply edit your password.
Alternatively select Forgot Password at sign-in and reset your password this way.
You must have two-factor authentication enabled to update your email address.
How do i change my mobile number?
Navigate to Profile in your account and simply edit your mobile number.
You will need access to your old mobile number.
If you do not have access to your old mobile number, please contact our Support Team who will make this change for you.
Link bank / Paypal
instructions
Steps to withdraw:

1. Log in to your oodlz account, go to the Wallet section and transaction menu options.

2. Select Withdraw, then method of withdrawal, bank, PayPal, etc. 

3. Select the account where you wish to transfer your Available Balance, Enter the amount and hit Submit. 

Bank transfers take between 5-7 business days to reflect in your account.
Currently there is absolutely no cost or fees applicable to withdrawing your balance.

Note: Cashback earned from some merchants (Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply.
Contact us
get in touch
Need some help?
If our oodlz support guides or frequently asked questions cannot resolve your issue, please drop our oodlz support team a note and we will bet back to you within 24 hours.
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